Shipping Policy

Last Updated: 09/10/2025

At Vigraham, we strive to deliver your chosen divine creations — God idols, wooden carvings, and Raja Ravi Varma paintings — safely and promptly to your doorstep. This Shipping Policy outlines our process, timelines, and conditions related to shipping and delivery.

1. Order Processing Time

  • All orders are processed within 2–5 business days (excluding Sundays and public holidays).
  • For custom-made or personalized items, please allow up to 10–15 business days for preparation before dispatch.
  • You will receive a confirmation email or message with tracking details once your order has been shipped.

2. Shipping Locations

We currently ship to:

  • All major cities and towns across India through trusted courier partners.
  • International shipping is available to select countries. Please contact us before placing an order for overseas delivery.

3. Shipping Charges

  • Shipping charges are calculated based on product weight, size, and delivery location.
  • Any applicable charges will be displayed at checkout before you confirm your order.
  • We do Pan India free shipping for all our products presented in our website.

4. Estimated Delivery Time

  • Within India: 5–10 business days after dispatch.
  • International Orders: 10–20 business days after dispatch (depending on customs clearance and courier availability).

Please note: Delivery times may vary during festivals, holidays, or unforeseen circumstances like weather delays or logistic disruptions.

5. Packaging & Handling

Each item is packed securely using protective materials to ensure safe transit.
Fragile items, such as idols and framed paintings, are double-boxed and sealed carefully to prevent damage during transportation.

6. Tracking Your Order

  • Once shipped, you will receive an email or SMS containing your tracking number and courier details.
  • You can track your order directly on the courier partner’s website.

If you face any issues with tracking, please contact our support team for assistance.

7. Delays or Delivery Issues

While we work with reliable courier partners, delivery delays may occasionally occur due to:

  • Natural calamities, strikes, or government restrictions
  • Incorrect or incomplete delivery addresses
  • Delays at customs for international shipments

If your order is significantly delayed, our team will contact you via email or phone to keep you updated.

8. Damaged or Lost Packages

If your package arrives damaged or tampered, please:

  • Take clear photos or videos of the package before opening.
  • Notify us within 48 hours at info@thevigraham.com with the evidence.

Once verified, we’ll arrange a replacement or refund as per our Refund Policy.

9. Address Accuracy

Please ensure your shipping address, pin code, and contact details are entered correctly during checkout.
We will not be responsible for delayed or undelivered orders due to incorrect shipping information.

10. Contact Us

For any shipping-related queries, please reach out to:

Vigraham
Email: info@thevigraham.com
Phone: +919790272288